And the Two Shall Never Touch


BBVA, a Spanish bank, is adopting Google’s cloud, but with a few limitations.

The bank told the BBC it would use Google’s tools only for internal communication.

Okay, I am following you so far . . .

BBVA’s director of innovation, Carmen Herranz, stressed that all customer data and other key banking systems would “stay in our own data centres” and be completely separate from the cloud solution.

What? What if I need to discuss a customer with a colleague? I can’t put the customer’s name in the email? Or what if I run reports on complaints that are overdue for resolution and I want to send them to a manager to chase up? How do I communicate that internally without using the cloud?

I’m not sure the lines being drawn here are very practical.

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